Powerschool Parent Portal, Single Sign-On
FAQ List for PowerSchool Single Sign-On (SSO)
Q. Â Why can’t I just log in like I have always done?
A. Â Every Parent/Guardian must create a new account for PowerSchool as part of the new Single Sign-On enhancement.
Q. Â Can I use my email address for my username?
A. Â No, Please use a unique username as it must be different from other users.
Q. Â I received an error message “My Student has not been added to your account. Â Valid student information must be entered.” Â What does that mean?
A. Â It may mean that you are not using the correct Access and ID and Password, possibly logging in as a student all along. Â Please contact your child’s school to request information to be mailed.
Q. Â I have entered the Access ID and Password that was give to me by the school but it does not work.
A. Remember that Access ID and Passwords are case sensitive. Â Contract your school if you need additional information.
Q. Â I have called the school for my log in information and they won’t give it to me. Â How can I get it?
A. Â The staff is not allowed to give personal ID’s and Passwords out over the phone. Â You may however request that they mail you the information or you may pick it up in the office. Â You may be asked to provide proper ID.
Q. Â I am not receiving email notifications like I did before?
A. Â When setting up your new parent you will be asked to enter your email address, this is what the system will recognize for your notifications. Â Settings will not transfer over from your old account.
Q. Â My child graduated and I cannot access PowerSchool. Â How can I get their grades?
A. Â parents who no longer have children enrolled in the Harrisburg School District do not have access to PowerSchool. Â Please contact the administration office if you are needing information.
Q.Â Why I am receiving so many emails from PowerSchool?
A. Â Each time a change is made to your account by you or a Harrisburg staff member an email notification is sent.
Q. Â My son is able to log into his account without setting up a new one?
A. Â Student’s access has not changed with SSO. Students are not eligible for Single-Sing-On as they are only given access to their individual accounts.